Responsible Gaming

Our Commitment

Yggdrasil Gaming Ltd operates the platform accessible at golden-fishtank.co.uk in strict accordance with applicable regulatory frameworks governing responsible gaming practices. It is the policy of Yggdrasil Gaming Ltd to ensure that all gaming activities conducted through its platform are carried out in a manner that is safe, transparent, and socially responsible. The provision of gaming services is conducted with the recognition that, for a minority of individuals, participation in gaming activities may result in adverse personal, financial, or psychological consequences. In furtherance of its statutory and ethical obligations, Yggdrasil Gaming Ltd has established comprehensive protocols designed to mitigate harm, promote informed decision-making, and provide mechanisms through which players may exercise control over their gaming behaviour. All staff members engaged in customer-facing roles are required to receive appropriate responsible gaming training. The policies contained herein are applied consistently and without exception across all registered accounts.

Problem Signs

It is recognised that problem gambling may manifest in a variety of behavioural and psychological indicators. Players are encouraged to assess their gaming behaviour against the following criteria, which may be indicative of a gambling-related problem requiring attention:

Expenditure on gaming activities consistently exceeds amounts that were originally intended or that fall within the individual's established financial means.
Repeated and unsuccessful attempts are made to reduce, control, or cease participation in gaming activities, despite a stated intention to do so.
Gaming activities are pursued as a primary means of escaping personal difficulties, managing emotional distress, or alleviating feelings of anxiety or depression.
Relationships with family members, colleagues, or social contacts are adversely affected as a direct or indirect consequence of time or resources devoted to gaming.
Dishonesty is employed in communications with others regarding the extent, frequency, or financial impact of personal gaming activity.
Borrowing of funds, disposal of personal assets, or the neglect of financial obligations such as rent, utilities, or debt repayments occurs in order to sustain continued gaming activity.

The presence of one or more of the above indicators does not constitute a formal diagnosis; however, such indicators should be treated as warranting immediate self-assessment and, where appropriate, the seeking of professional support.

Account Restriction

Yggdrasil Gaming Ltd provides registered account holders with the facility to apply voluntary restrictions to their accounts in circumstances where it is considered desirable to limit or suspend gaming activity. The following account restriction mechanisms are available upon request:

Temporary Suspension: A temporary suspension of account access may be requested for a defined period. During the period of suspension, no deposits, wagers, or withdrawals may be initiated by the account holder. The suspension shall remain in force for the entirety of the period selected at the time of the request and may not be lifted prematurely.

Self-Exclusion: Registered account holders may elect to self-exclude from the platform for a minimum period as prescribed by applicable regulatory requirements. Self-exclusion requests are processed without undue delay upon receipt and result in the immediate suspension of account access. During any active self-exclusion period, all marketing communications addressed to the excluded account holder shall be ceased. Upon the conclusion of a self-exclusion period, reinstatement of account access shall not occur automatically; a formal reinstatement request must be submitted and shall be subject to a prescribed cooling-off period prior to reactivation.

Permanent Closure: Account holders who determine that permanent cessation of their gaming activity is required may submit a request for the permanent closure of their registered account. Permanent closure requests are irreversible and shall be actioned promptly upon confirmation of the account holder's identity and intent.

All account restriction requests must be submitted directly to the customer support team. Requests submitted via the designated responsible gaming contact address shall receive priority processing.

Control Options

In addition to account restriction facilities, Yggdrasil Gaming Ltd provides registered account holders with access to a range of financial and temporal limitation mechanisms designed to support responsible gaming behaviour. These tools may be applied at the discretion of the account holder at any time and are as follows:

Deposit Limits: Account holders may set maximum deposit limits applicable on a daily, weekly, or monthly basis. Once a deposit limit has been set, it shall take effect immediately. Requests to reduce an existing deposit limit shall be actioned without delay. Requests to increase an existing deposit limit shall be subject to a mandatory cooling-off period before the increase is applied.

Loss Limits: A maximum loss threshold may be established by the account holder for a defined period. Upon reaching the established loss limit, further participation in gaming activities shall be prevented until the applicable period has elapsed.

Wager Limits: Restrictions may be placed upon the maximum individual or aggregate wager amounts permitted within a specified timeframe, thereby limiting the financial exposure associated with individual gaming sessions.

Session Time Limits: Account holders may specify a maximum duration for individual gaming sessions. Upon reaching the established time limit, the account holder shall receive a notification and, where applicable, be required to take a mandatory break before gaming activity may be resumed.

Reality Checks: Periodic notifications may be configured to inform the account holder of the elapsed duration of their current gaming session and a summary of their financial activity during that session. Reality checks are intended to promote awareness and facilitate informed decision-making.

Cooling-Off Periods: Account holders may request a cooling-off period during which access to gaming activities is suspended for a short, defined period. Cooling-off periods are distinguished from self-exclusion in that they are intended for temporary respite rather than extended or indefinite suspension.

Amendments to the above limits are subject to the application of appropriate cooling-off periods where an increase in permitted activity is sought, in accordance with applicable regulatory requirements.

Getting Help

Yggdrasil Gaming Ltd acknowledges that players who experience difficulties in managing their gaming behaviour may require access to specialist support services. A range of professional organisations provide confidential advice, counselling, and treatment services to individuals affected by problem gambling and to their families or dependants. Such organisations operate independently of gaming operators and are equipped to provide objective, non-judgmental assistance.

Individuals who are concerned about their own gaming behaviour, or about the gaming behaviour of a family member or person known to them, are strongly encouraged to seek assistance from an appropriate professional support organisation. Support services are available through national helplines, face-to-face counselling programmes, online support groups, and self-help resources. Many such services are provided at no cost to the individual and are accessible on a confidential basis.

It is recommended that individuals experiencing problem gambling seek assistance at the earliest practicable opportunity. Early intervention is associated with more favourable outcomes and may prevent the escalation of gambling-related harm. Details of available support services may be provided upon request by contacting the responsible gaming team at Yggdrasil Gaming Ltd.

Get in Touch

All responsible gaming enquiries, account restriction requests, and related correspondence should be directed to the responsible gaming team at Yggdrasil Gaming Ltd. Enquiries submitted through the designated contact address are treated with strict confidentiality and are processed as a matter of priority in accordance with the operator's responsible gaming obligations.

Responsible Gaming Enquiries: [email protected]